The woman who took us on the tour was wonderful, very informative, and really helpful. SH59 I am very impressed with Monroe Village. Everything was updated including the carpeting and the painting. I was very surprised that it is a 30-year-old facility I thought it was absolutely new. It was absolutely clean, and everything was updated.
In fact, my brother and I both said it reminds us of a Florida hotel rather than a residence. Of course, they changed their seating plans and all because of Covid. It was called the Fireside, and it had a big brick fireplace in the middle of the dining room. Even though it was the model, it was beautiful, and they will still be repainting it and changing the carpeting. Every person that I spoke with on the way has been absolutely amazing, and I am pretty picky. The salesperson, Karen, was not forceful. It has been a slow process for us, but they have been absolutely fantastic. We toured it, and it was absolutely fantastic. Helaine My mom is going to be moving soon to Monroe Village. I am a friend or relative of a current/past resident Some of the kitchen staff is very sweet to the residents. stay away from Jay and cindi, the managers.įor the first few months of covid, i complained that staff werent wearing masks properly and were entering the apt. and the attitude is so horrible, speaking down to residents, have heard this from other residents. it took them 7 months to get her moved.Īnother flooding occured in their apt, when the plumber upstairs made a mistake when he was fixing something. There was a customer w altzheimers in the independent part who was banging on the doors at two am. There are no lights in the parking lot for days. when we complained to corporate, they made her sign an agreement where she promises never to complain again. my parent called for help to mop up and was told that maintenance wasnt available after five. Her bathroom was flooded by a customer who was not appropriate to live in independent living. Disappointed social worker My parent has had nothing but grief from this management.
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